January 2017
Beginner
248 pages
8h 31m
English
CHAPTER OVERVIEW
Introduction
Groups and teams
Working with others
Meetings
Techniques for influencing, persuading and negotiating
Assertiveness
Managing relationships
Presentation and report writing
Summary
By the end of this chapter you will be able to:
explain the concept of group dynamics
discuss political behaviour in organisations and how this can impact on the achievement of organisation and L&D objectives
have the knowledge to successfully manage meetings
apply different methods for influencing, persuading and negotiating with others in different contexts.
Team working is both challenging ...
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