CHAPTER 3Expectations Management
AS A PROJECT MANAGER, your key stakeholder groups are (1) your customer, (2) your management, and (3) your project team. The individuals in these three groups bring to work each day their hopes, worries, fears, dreams, and aspirations. The difficulty is that people are trained to not talk of these things, based as they are on subjective feelings. Often, people on a conscious level are not totally aware of these feelings.
In contrast, the workplace is supposed to be about data. Data are collected, collated, analyzed, synthesized, and discussed until decisions are made. Left unstated are the feelings (hopes, worries, fears, dreams, and aspirations) of those involved. These feelings set up expectations for future ...
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