March 2015
Intermediate to advanced
352 pages
9h 33m
English
book
Teach Yourself VISUALLY Salesforce.com, 2nd Edition
by Dan Streetman, Kristine Curington, Justin Davis
Content preview from Teach Yourself VISUALLY Salesforce.com, 2nd Edition
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CHAPTER 3
Using the Service Cloud
Your customer service representatives can use the Salesforce Service Cloud to manage, track, and resolve customer service issues, known as cases, with details stored in a special case object. Your team can create cases manually, or accept them from web forms or email. You can also define assignment rules to assign cases to teams or individuals using predefined criteria.
Create a New Case Record
You can create ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.