INDEX
Abilene Paradox, 125
Abolishing Performance Appraisals (Coens and Jenkins), 113
abundance, believing in, 62
action
putting the new agreement into, 231–232
specific promises/commitments, 226
adoption, services for disabled children, 31–38
agreement
creating a culture of, 211–236
ten essential elements of, 26–38, 221, 225–227
American Bar Association (ABA), Law Practice Management section (LPM)
future search conference, 133–136
joint venture with LM, 103–106
anxiety, healthcare services, 161
applications, organizational, 67–93
appraisal, performance, 113–116
arguments, measuring satisfaction, 47–48
artifact, documenting your agreement, 40–41
AT&T, culture of, 7
attitude, of resolution, 62, 229
automobile, sales agreements, 83–88
Balboa Society, ...
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