November 2002
Intermediate to advanced
250 pages
5h 3m
English
Content preview from The Book of AgreementBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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CHAPTER 6WHEN CONFLICT SURFACES: THE RESOLUTIONARY MODEL
The essence of resolving conflict can be boiled down to two words—listening and forgiveness. If you do these two things well, the rest is easy.
—The Resolutionary
Let’s take another look at Principle 8:
8. No matter how clear and complete the agreement, everything will not be addressed—conflicts and differences will arise that you must be prepared to resolve.
No matter how much time you spend, no matter how close to perfect the attempt, you will have to revisit aspects of the agreement that you did not think about, or changed circumstances you did not contemplate. Although you can reduce conflict, you cannot eliminate it! Getting emotional about conflict will not help resolve it. ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.