June 2023
Beginner to intermediate
272 pages
6h 35m
English
Seventy cents of every dollar we spend to run our company goes to people.
—Jim Sinegal, cofounder of Costco
At a talk at the Aspen Institute in 2014, someone asked me what role leadership played in the good jobs strategy. I answered that the strategy was all about operations. How I wish I could go back and fix that answer! Yes, the “what” of the good jobs strategy is all about combining investment in people with specific operational choices: focus and simplify, standardize and empower, cross-train, operate with slack. But the “why” of the good jobs strategy has everything to do with leadership.
We’ve just laid out the doubts and fears that, for many business leaders, make good jobs and the escape from mediocrity ...
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