June 2023
Beginner to intermediate
272 pages
6h 35m
English
Content preview from The Case for Good Jobs
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9 Start the Virtuous Cycle
You’re ready to prioritize system change. Now it’s time to start executing. Your first job is to know where you’ll invest and what you’ll take away and when you’ll do these things—in what order—in order to start the virtuous cycle.
If your company is like the dozens of companies we’ve worked with, there will be strong alignment on what changes have to be made to become a customer-centric and therefore frontline-centric company.
But you’ll realize that you have to make a lot of changes within each of the four operational choices and investment in people. Some of the changes will cost a lot of money (e.g., increasing pay or adding more hours). Some will take a long time to implement (e.g., standardizing processes). ...
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