8 Make the Case
Let’s get down to work. I can’t give you a step-by-step playbook for how to adopt the good jobs system in your own organization. The right moves will vary from company to company. But I can give you the essential ingredients you need to make the right moves. My biggest lesson in “implementation” during the last eight years has been that there are three essential ingredients without which successful adoption is unlikely. We will go through these one by one in this and the next two chapters.
The first essential ingredient is aligning the organization—especially the upstream functions that affect frontline work—to prioritize this system change. The second is making the right changes first so that you get on a virtuous cycle ...
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