Chapter 12. PHASE IX: Learn and Course-Correct
PHASE IX: TASK DELIVERABLES
A system to refine and continuously improve the new state has been designed and implemented.
Key learnings and best practices about how to lead the people and process dynamics of change have been identified, communicated, and integrated into the organization's way of leading change.
The temporary change governance, support structures, management systems, policies, and technology that are no longer relevant have been dismantled and communicated as complete.
The support structures, management systems, policies, and technology employed in the change process and ...