August 2001
Intermediate to advanced
336 pages
8h 19m
English
Content preview from The CRM Handbook: A Business Guide to Customer Relationship Management
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Acknowledgments
A business writer, trying to consolidate and make sense of the varied disciplines that comprise the intricate apparatus of even the simplest new technology trend, incurs many debts. I am grateful to those who have contributed to this book and proud to acknowledge their help.
Thanks first and foremost to the subjects of my case studies, and to those who guided me to them: Beth Leonard of Verizon Communications; Monica Tyson of Harrah’s Entertainment; Harry Egler of Eddie Bauer; Kari Opdal of Union Bank of Norway; Regina Wallace of Juniper Bank; and Mike Overly and Ed Magin from Hewlett Packard. These people had the generosity and authority to say yes. Thanks too go to Bill Prentice and Nelle Schantz of SAS; Kim Stanick and Carrie ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.