June 2026
Intermediate
320 pages
7h 45m
English
The startup with a buzz now knew what it had to do to get the AI support agent working. The team needed to ground the LLM with their support knowledge.
And to do that, they could use their support emails! Those emails contained step-by-step solutions. The problem was that they were buried in multiple back-and-forth email chains—long responses filled with questions and answers to customers. The team just needed to clean up the correspondence first.
They were already using an LLM to transform their initial rushed replies to customers into well-written responses. They were sending each first-draft email to ChatGPT, with a prompt instructing it to “make this email sound professional and ensure ...
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