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The Developer's Guide to AI
book

The Developer's Guide to AI

by Jacob Orshalick, Jerry M. Reghunadh, Danny Thompson
June 2026
Intermediate
320 pages
7h 45m
English
No Starch Press
Content preview from The Developer's Guide to AI

PART II PROMPT ENGINEERING

Startup Growing Pains

The startup with a buzz now knew what it had to do to get the AI support agent working. The team needed to ground the LLM with their support knowledge.

And to do that, they could use their support emails! Those emails contained step-by-step solutions. The problem was that they were buried in multiple back-and-forth email chains—long responses filled with questions and answers to customers. The team just needed to clean up the correspondence first.

They were already using an LLM to transform their initial rushed replies to customers into well-written responses. They were sending each first-draft email to ChatGPT, with a prompt instructing it to “make this email sound professional and ensure ...

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Publisher Resources

ISBN: 0642572230333Errata Page