June 2026
Intermediate
320 pages
7h 45m
English
The startup team had successfully implemented an AI support agent, refined its training, and expanded its vector database. The RAG solution was working wonders on the website, and for the first time, the team was ahead of the support queue.
Emboldened by this success, the agent was extended. Why not directly sort the incoming support email by topic and severity? This would free up even more precious time. The initial rollout was promising. Standard support queries were handled with increasing efficiency, deflecting many before they even hit a human inbox.
But extending the agent to the email front opened a new, unexpected floodgate. It wasn’t just support requests landing in ...
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