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The Developer's Guide to AI
book

The Developer's Guide to AI

by Jacob Orshalick, Jerry M. Reghunadh, Danny Thompson
June 2026
Intermediate
320 pages
7h 45m
English
No Starch Press
Content preview from The Developer's Guide to AI

PART IV ADAPTING MODELS TO REAL-WORLD TASKS

The Inbox Problem

The startup team had successfully implemented an AI support agent, refined its training, and expanded its vector database. The RAG solution was working wonders on the website, and for the first time, the team was ahead of the support queue.

Emboldened by this success, the agent was extended. Why not directly sort the incoming support email by topic and severity? This would free up even more precious time. The initial rollout was promising. Standard support queries were handled with increasing efficiency, deflecting many before they even hit a human inbox.

But extending the agent to the email front opened a new, unexpected floodgate. It wasn’t just support requests landing in ...

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Publisher Resources

ISBN: 0642572230333Errata Page