June 2026
Intermediate
320 pages
7h 45m
English
The startup team had survived their launch. Drowning in support email and facing a cash-flow crunch, they had built an AI support agent on a prayer and an API key. After a rocky start, they created a knowledge base and utilized a prompt template to provide the LLM with context, which ultimately made it useful.
A month later, that solution was handling over half their support requests. They were even successfully using an LLM to battle back against social media trolls. Its automated sentiment analysis flawlessly identified negative posts and generated near-perfect responses. They still needed a human in the loop, but that interaction took only seconds.
They had made incredible ...
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