CHAPTER 2

Organizational Inclusiveness

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Tomorrow’s business imperatives lie outside the performance envelope of today’s bureaucracy-infused management practices.

—GARY HAMEL1

IN THE PREVIOUS CHAPTER, we assessed the impact of, and the opportunities created by, the fundamental drivers of change. In this chapter, we look at ways to create a broad strategic understanding throughout the organization, and the most natural transition to making strategy happen.

Hierarchy as an Information Processing System

It’s important to understand why a traditional approach of top-down sequential strategy formulation and execution doesn’t work in today’s fast-changing, ...

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