By Shivaji Das, Aroop Zutshi, and Janesh Janardhanan
Through the stories shared in these chapters, we have seen the similarities, differences, and variations of organizations’ experiences throughout the pandemic across geographies and industries. How these organizations responded to the crisis provides insight about what can be done at various stages of a rapidly developing disruption. (See Figure 17.1.)
FIGURE 17.1 The ways that various organizations have responded to the pandemic provide a number of insights.
Prepare at the First Signs
Organizations that were able to prepare and react well in the early days of the pandemic generally had better outcomes. Many of the organizations that contributed to this book leveraged their overseas presence to inform their global decision-making. Many, like Terumo, SAP, Julius Baer, and Bangalore International Airport, set up a global task force, war group, or risk assessment team early to collect, analyze, and disseminate information throughout their organization, as well as to suppliers and customers. Besides closely observing government guidelines, these task forces planned ahead, verified organizational preparedness, developed business continuity and contingency plans, and shared best practices.
As more details emerged on the spread of the virus around the world, companies reassessed their ability to manage ...
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