Index

Numbers

1-2-3 Email Quantity Tool, 20–21, 28

24-Hour Rule, 27

six secrets of COTA, 92

A

A-B-C Email Quality Tool, 41–42, 46–51

action summary, 46–48

background section, 48–49

define and limit attachments, 49

keep emails to execs concise, 49

key points, 48

close section, 49

auto-signature, 5

extensive niceties, 49

next steps, 49

accept coaching, 55, 62

action content, 44

admin, 85, 89–90, 98

appropriate email, 24–27

24 hour rule, 27

angry email, 27, 67

compliant, 24

fact checking websites, 27

inoffensive, 25

joke email, 25–26

professional, 25

wise words of wisdom messages, (hoaxes), 26

Ask Before You Send questions, 20, 24

B

Blanchard, Ken, 11–12, 120–121, 126

Burress, Tim, 113, 121, 129

C

calculating email volume, 13

case study, Capital ...

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