The Human Resource Professional’s Guide to Change Management

Index

Assessing readiness

beyond the formula, 66

organizational level, 63–66

personal level, 62–63

task level, 61–62

Change agents, 75–78

characteristics of, 76–78

role of, 75–76

Change management, 5–6. See also Tangential change; Transformational change; Transitional change

attending to steps, 37–41

communication, 81–91

dissatisfaction with status quo and, 32–35

formula for, 31–44, 78

increasing vision, 35–37

launching, 59–71

overview, 9

resistance and, 41–43

Change momentum, 73–80

change agents, 75–78

sponsorship, 73–74

Change, categories of

interplay among, 28

overview, 19–20

tangential, 20–22

transformational, 25–28

transitional, 22–25

Cheerleading, 66

Coercive power, 47

Communication/communicate, 54, 81–91

how/where, 86–88

HR’s responsibilities ...