Discussion – Words Matter: Choose and Use Yours KindlySpeaking Kindly Is the Second of The Three Key Kind Leader PracticesSpeak Kindly Behavior 1: Choose Your Words KindlyLeaders’ Words Travel Far, Fast and Carry a Lot of WeightWhat Kind of Words Are Kind?Speak Kindly Behavior 2: Use a Kind Tone of VoiceSpeak Kindly Behavior 3: If It’s Not Kind, Don’t Say It!Kind Leaders Practice the Basics: Say Please, Thank You and I’m SorrySpeaking Kindly Ties Thoughts to ActionsPractice: Practical Exercises to Use to Turn Your Thoughts into ActionExercise 1: Becoming Conscious of Your WordsExercise 2: Deliberately Replacing Unkind Words with Kind OnesExercise 3: Is Your Body Language Kind or Not?Exercise 4: Deliberately Replacing Unkind Words with Kind OnesReflection: What Would You Do? Kind Leader Practice ScenariosPractice Speaking Kindly Because Your Words Create Your Followers’ WorldScenario 1 – Kay’La’s Story: If You Use ‘Fighting Words’ Don’t Be Surprised If You Get a Fight!Now It’s Your Turn to Reflect and ApplyScenario 2 – Kevin’s Story: ‘I Don’t Want to Believe My Ears …’Now It’s Your Turn to Reflect and ApplyChapter 5 Kind-PointsNotes