Chapter 3
Why How We Get There Is as Important as Where We Are Going
Trust and kindness are cousins. If there is a trust deficit, people will hold back.
Jim Semple, manufacturing leader
Discussion: The Kind of Culture You Have Depends on the Kind of Leader You Are
One of the things I say most often when coaching leaders is ‘how we get there is as important as where we are going’. That’s because, although traditional models of leadership focus primarily on ‘ends’ and results (where we are going), Kind Leaders need to focus on the ‘means’ (the way we get there) instead. As you’ll see in this chapter, unkind leadership leads to an unkind culture of fear, which has a negative effect on followers. Kind leadership produces a kind culture in which ...
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