3 ■ Caffeinated Knowledge: What Is Knowledge Management?
Chapter Objectives
• Define knowledge management
• Identify its origin and literature surrounding KM
• Define silos and how to bust them
• How to embrace knowledge transfer
3.1. WHAT IS KNOWLEDGE MANAGEMENT?
In the preceding chapters, I’ve shown you how a Knowledge Café can be a gateway to knowledge management. But what is knowledge management?
HOW PEOPLE DEFINE KNOWLEDGE MANAGEMENT
When I hold a Knowledge Café or knowledge leadership café (by invitation only), I ask attendees to define KM in one word or phrase. Here are some of the definitions I’ve received.
• Archives
• Capture, share, knowledge
• Collaboration
• Transparency
• Communication
• Community of practice
• Database Platform ...
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