The Knowledge Café

4 ■ Designing Effective Knowledge Cafés

Chapter Objectives

• Understand why intentionality is important

• Discuss the where, when, and how of conducting a café and fair

• Understand the importance of developing the right café questions

• Demonstrate various ways of communicating at the café

• Explore examples from case studies

• Café enablers

• Identify helpful resources

4.1. THE INTENTIONALITY OF KNOWLEDGE MANAGEMENT (JOKE MANAGEMENT)

I have never found myself in a café by accident. It was purposive and predetermined. Knowledge management must be intentional to be successful. It must be a strategy of the organization. Like a project, it doesn’t manage itself—it must be managed. Implementing KM means creating a conducive environment to capture, ...