9 ■ KM Roadmap, Value, and Knowledge Stewardship
Chapter Objectives
• Describe the value of a KM environment and necessary knowledge stewardship
• Evaluate the right organizational strategy for KM (Café) environment
• Explain critical steps and roadmap for a KM system and environment
• Explore practice café: How do you start a KM Program: Knowledge Café or audit?
• Outline what it means to implement a KM program after the café
9.1. KNOWLEDGE MANAGEMENT VALUE AND KNOWLEDGE STEWARDSHIP
VALUE OF KNOWLEDGE
• GE has realized $35 million (USD) in documented savingsand 180 communities of practice with 130,000 engaged members. There are three key success factors—enterprise KM strategy, governance, and measurement. (American Productivity & Quality ...
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