ad hominem language, 105

Applied creativity, 55–57

Attention, perception, 106

Bernie Madoff’s Ponzi scheme, 39

Business affinity, 8

Clinton, Hillary, 33, 83

Conflict resolution

consensus, 59

definition, 59

keys to creating, 60

negative connotation, 59

steps involved, 61–62

Conscious competency, 133–134

Constant esteem, 81

Cowell, Simon, 31

Creative destruction, 55–57

Critical questioning skills

decision-making process, 48–51

guidelines for, 57–58

innovation, 55–57

planning, 51–55

problem solving, 45–48

Critical results language

rejection and objection, 75–79

resilience, 79–82

sales environment, 69–72

support gaining and influencing, 72–75

Critical situation skills

conflict resolution, 59–62

exploiting success, ...

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