Appendix A. SUMMARY OF RADICAL MANAGEMENT PRACTICES
Delighting Clients (Chapter Four)
Practice #1: Identify your primary clients.
Practice #2: Delight primary clients by meeting their unrecognized desires.
Practice #3: Aim for the simplest possible thing that will delight.
Practice #4: Explore the possibility of delighting more by offering less.
Practice #5: Explore more alternatives.
Practice #6: Defer decisions until the last responsible moment.
Practice #7: Avoid mechanistic approaches.
Practice #8: Focus on people, not things.
Practice #9: Give the people doing the work a clear line of sight to the people for whom the work is being done.
Self-Organizing Teams (Chapter Five)
Practice #1: Articulate a compelling purpose in terms of delighting clients. ...
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