Chapter 3 The Gemba
I’ve recently developed a penchant for crime-based television shows. Whether it’s a true crime documentary or a procedural courtroom drama, I’ve probably seen it. As I was watching a show the other day, it struck me how often we take for granted that perfect dramatic setting of a detective investigating a crime scene. The detective scrutinizes the scene, looking for clues about what happened and who did, or might have done, it. Though we never see it on screen, in reality a detective must get up from his desk, leave his office, get in his car, and drive several miles just to get to the scene of the crime. These are modern-day detectives, not characters set in Arthur Conan Doyle’s Victorian England. ...
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