NOTES

Introduction

1.   Michael Chui, James Manyika, and Mehdi Miremadi, “Where Machines Could Replace Humans—and Where They Can’t (Yet),” McKinsey Quarterly, July 2016.

2.   Frederick Winslow Taylor, The Principles of Scientific Management (New York: Harper & Brothers, 1911).

3.   ibid., 9.

4.   Patrick Viguerie, Sven Smit, and Mehrdad Baghai, The Granularity of Growth: How to Identify the Sources of Growth and Drive Enduring Company Performance (New York: Wiley, 2008).

5.   Tim Brown, Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (New York: HarperCollins, 2009).

6.   McKinsey & Company, “Innovation and Commercialization 2010: McKinsey Global Survey Results,” August 2010, http://www.mckinsey.com/business-functions/strategy-and-corporate-finance/our-insights/innovation-and-commercialization-2010-mckinsey-global-survey-results ...

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