CHAPTER 7

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What You Can Learn About Emotional Intelligence While Riding in the Elevator

Imagine you’re at work, running to catch the elevator. It opens, and as the doors peel back you see that one of the top leaders at your company is already inside. You could experience either of the following reactions:

Oh crap, why didn’t I push the button a few seconds later? It’s going to be a painful ride filled with heavy silences wedged between awkward small talk.

Or:

Cool! I get to catch up and hear what’s going on, from a company leader.

Most of us can relate to this type of experience. What accounts for the difference between the two scenarios, one cringe-worthy ...

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