Chapter 5. Services

A server is hardware. A service is the function that the server provides. A service may be built on several servers that work in conjunction with one another. This chapter explains how to build a service that meets customer requirements, is reliable, and is maintainable.

Providing a service involves not only putting together the hardware and software but also making the service reliable, scaling the service’s growth, and monitoring, maintaining, and supporting it. A service is not truly a service until it meets these basic requirements.

One of the fundamental duties of an SA is to provide customers with the services they need. This work is ongoing. Customers’ needs will evolve as their jobs and technologies evolve. As a result, ...

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