The Megamart robot is holding a Megamart shopping bag and says, 'HERE, YOU ARE MRS. JONES… THE GROCERIES YOUR REFRIGERATOR ORDERED!'
This chapter summarizes key topics from earlier chapters and introduces the authors’ views about key development trends and future directions in the retail industry. The views presented are somewhat speculative, and some even a bit provocative, and do not necessarily represent our employer’s official view. The future is always a fascinating topic, and we all as individuals might have quite different views about it. Instead of offering decisive and safe answers, our objective in this ...
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