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The Unspoken Rules
book

The Unspoken Rules

by Gorick Ng
April 2021
Beginner
288 pages
5h 55m
English
Harvard Business Review Press
Content preview from The Unspoken Rules

7 Send the Right Signals

Neel, a management consultant, was working on a presentation for a client meeting at 2:30 p.m.—just fifteen minutes away. His manager, one of the firm’s directors, and the client’s CEO would all be there.

Neel sped through the remaining slides to incorporate his manager’s last-minute comments, then checked the time again: 2:29 p.m. He saved the presentation and looked for the meeting invitation link, but couldn’t find it. He messaged a colleague:

Hey, do you have the invite?

Neel could hear each second ticking by in his head as he waited. The clock turned to 2:30. Then 2:31. He messaged another coworker, who immediately sent the invite. He clicked the meeting link. A pop-up window appeared: Update required. Please ...

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Publisher Resources

ISBN: 9781647820459