INDEX
ability to satisfy customer demands, assessing your, 55
adaptability as a skill, the importance of, 23
adapting to tomorrow’s customer, 177-179
Amazon influence, 51-53
Amazon Prime, 140
Apple, 42
one-click buying and, 51
approach, value-first, 66
approaches,
blending, 41-42
traditional, 40-42
artificial intelligence, developments in, 22-23
assessing your ability to satisfy customer demands, 55
assignments and projects, identifying critical, 81
attention span, 34
attracting and hiring employees who add value, 114-117
Baby Boomers, 92-93
Barnes & Noble, one-click buying and, 51
behavioral preferences, customer, 42
bell curve and growth, 31-32
Bellwyck Packaging Solutions, 57-58, 79, 112
blame, employees who are the primary point of, 41
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