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The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader
book

The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader

by W. Chan Kim, Renée A. Mauborgne
January 2017
Intermediate to advanced content levelIntermediate to advanced
224 pages
5h 16m
English
Harvard Business Review Press
Content preview from The W. Chan Kim and Renée Mauborgne Blue Ocean Strategy Reader

Fair Process

Managing in the Knowledge Economy

A LONDON POLICEMAN GAVE a woman a ticket for making an illegal turn. When the woman protested that there was no sign prohibiting the turn, the policeman pointed to one that was bent out of shape and difficult to see from the road. Furious, the woman decided to appeal by going to court. Finally, the day of her hearing arrived, and she could hardly wait to speak her piece. But she had just begun to tell her side of the story when the magistrate stopped her and summarily ruled in her favor.

How did the woman feel? Vindicated? Victorious? Satisfied?

No, she was frustrated and deeply unhappy. “I came for justice,” she complained, “but the magistrate never let me explain what happened.” In other words, ...

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Publisher Resources

ISBN: 9781633692756