This Is Service Design Methods

Appendix A. This is Service Design Methods. The Method Companion

Marc Stickdorn/Adam Lawrence/Markus Hormess/Jakob Schneider

Editors	Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider
Main authors	Marc Stickdorn, Adam Lawrence, Markus Hormess
Creative Direction	Jakob Schneider
Graphic Design	Konstantin Schulze
Editorial assistance	Marina Terteryan
Development	Angela Rufino
Technical review	Mauricio Manhaes, Stefan Moritz, Chris Ferguson, Erik Flowers, Megan Erin Miller
Copyediting	Jasmine Kwityn
Indexing	Angela Howard
Proofreading	Rachel Head
Typography	Minion, Ridley Grotesk
Photo credit	Unless otherwise credited, all photos belong to the editors, Marc, Adam, Markus, and Jakob. Most workshop photos were taken during “This is Service Design Doing” courses – many thanks to the participants!
Contributors	The service design community and beyond, represented by 200 reviewers and almost 100 co-authors/experts who volunteered to help us co-create this book. See This is Service Design Doing for more details.

While the publisher and authors have taken all reasonable care in the preparation of this book, the publisher and authors make no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions from the book or the consequences thereof. Products and services that are referred to in this book may be either trademarks ...