July 2018
Beginner
233 pages
6h 3m
English
book
This Is Service Design Methods
by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider
Content preview from This Is Service Design Methods
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
Appendix A. This is Service Design Methods. The Method Companion
Marc Stickdorn/Adam Lawrence/Markus Hormess/Jakob Schneider
| Editors | Marc Stickdorn, Adam Lawrence, Markus Hormess, Jakob Schneider |
| Main authors | Marc Stickdorn, Adam Lawrence, Markus Hormess |
| Creative Direction | Jakob Schneider |
| Graphic Design | Konstantin Schulze |
| Editorial assistance | Marina Terteryan |
| Development | Angela Rufino |
| Technical review | Mauricio Manhaes, Stefan Moritz, Chris Ferguson, Erik Flowers, Megan Erin Miller |
| Copyediting | Jasmine Kwityn |
| Indexing | Angela Howard |
| Proofreading | Rachel Head |
| Typography | Minion, Ridley Grotesk |
| Photo credit | Unless otherwise credited, all photos belong to the editors, Marc, Adam, Markus, and Jakob. Most workshop photos were taken during “This is Service Design Doing” courses – many thanks to the participants! |
| Contributors | The service design community and beyond, represented by 200 reviewers and almost 100 co-authors/experts who volunteered to help us co-create this book. See This is Service Design Doing for more details. |
While the publisher and authors have taken all reasonable care in the preparation of this book, the publisher and authors make no representation, express or implied, with regard to the accuracy of the information contained in this book and cannot accept any legal responsibility or liability for any errors or omissions from the book or the consequences thereof. Products and services that are referred to in this book may be either trademarks ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.