“Dr Susan Hetrick has produced a very timely, well-researched, and highly practical book on one of the most important topics in the field of management – organizational culture and its relationship with leadership. Her focus on ‘the dark side’ is refreshing in differing from many of the practitioner playbooks in this field which begin from the premise that strong culture and leadership are typically positive. Instead, she argues that you can have ‘too-much-of-a-good-thing’ – that so-called strong cultures and leadership can often turn toxic and we can learn more from these kind of cases than those that characterise the ‘culture-excellence’ literature. In my work as a researcher, consultant, and non-executive board member, this book will be ...
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