Conclusion
In the research for this book, senior executives and others all spoke of their personal experiences of working within a toxic culture or for a toxic culture. This book has sought to expose the damage and destruction caused by toxic cultures.
In Part I, we set out to understand the key drivers of toxicity at a macro-level. Many books cover examples of toxicity and offer guidance on mediation at a micro- or individual level. Based on science and research, there are two key drivers that inform the framework for the Four Stages of Toxicity: ‘Normalization of Deviance’ and ‘Cognitive Dissonance’. By taking a longitudinal perspective, the research, science, and history show us that organizational cultures ...
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