Chapter 7. INDIVIDUAL STRATEGIES
Dealing with Toxic People One-on-One
In situations with a toxic individual, basically I start by just sitting down with the individual, and being very direct about my feedback, letting them know how their behavior is affecting me and others in the organization. I value them for who they are, building them up, and then lay out the specific things they do that are destructive and that could be turned into positives. I try to get them to use their energy in a positive way.
This quotation from a leader in our study exemplifies an individual intervention. Some might interpret this intervention positively: an appropriate outcome occurred as a result of this feedback. Others might say it represents ...