July 2020
Intermediate to advanced
190 pages
5h 8m
English
Content preview from User Experience Foundations
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4 USER RESEARCH
When we speak of design, the real object of discussion is not the form alone, but the ensemble comprising the form and its context.
Christopher Alexander (1964)
There are known knowns; there are things we know we know. We also know there are known unknowns; that is to say, we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know. And … it is the latter category that tend to be the difficult ones.
Donald Rumsfeld (2002)
INTRODUCTION
This chapter starts by defining a central concept in human-centred design: the context of use. We then move on to discuss how this can be studied and understood through user research. We look at the main types of subjective or opinion-based ...
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.