Chapter 4

Cognitive Walkthrough

The cognitive walkthrough is a method for evaluating the learnability of a product or service. In this method, a small group of evaluators from a product team walk through a set of tasks and ask questions at each step in the task that get at whether the user would know what to do at that step and if the user does the right thing, will that user know if she has made progress toward the task goal. If the answer is “no” to the walkthrough questions, a usability defect is recorded.


Cognitive walkthrough; inspection; learnability; usability


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