Value-Based Fees: How to Charge—and Get—What You're Worth: A Guide for Consultants, Second Edition

Appendix C. Questions for Establishing Measures of Success

• How will you know when this objective has been accomplished?

• Who will be accountable for determining progress, and how will this person be held accountable?

• What information would you need from customers? In what form?

• What information would you need from vendors? In what form?

• What information would you need from employees? In what form?

• How will your boss know that the objective has been accomplished?

• How will the environment/culture/structure be improved?

• What will the impact be on ROI, ROE, ROA, or ROS (return on investment, equity, assets, and sales)?

• How will you determine attrition/retention/improved morale/safety?

• How frequently do you need to assess progress? How would you assess it?

• What constitutes acceptable improvement? Ideal improvement?

• How would you be able to prove a level of improvement to others?