February 2004
Intermediate to advanced
368 pages
8h 32m
English
Content preview from Voice User Interface DesignBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 10. Designing Prompts
A VUI dialog is a type of conversation. Perhaps this is even more the case for telephony-based VUIs; after all, the telephone itself is an icon of conversation in modern culture. Even though one of the participants in a VUI dialog is a machine, both the user and the designer who engineered the dialog share a few basic expectations that also hold for human-to-human conversations. Both parties expect the use of a common language; each expects the other to be cooperative; and each expects that the other will possess basic cognitive faculties such as intelligence, short-term memory, and an attention span (which are artificial in the case of the machine but are nonetheless expected). Another level of expectation is implicit ...
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