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Voice User Interface Design by Jennifer Balogh, James P. Giangola, Michael H. Cohen

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Chapter 18. Sample Application: Development, Testing, and Tuning

We are now at the realization phase of the Lexington Brokerage project. After implementation and integration, the application will go through testing and tuning to ensure that the design meets the established requirements, that accuracy is optimal, and that the dialog is tuned for an effective user experience.

Development

The development phase takes all the thinking that has gone into definition and design and transforms these ideas into concrete deliverables, including code, grammars, and audio recordings.

Application Development

Lexington decides that the application should be developed in VoiceXML. The executives want to avoid proprietary languages to ensure flexibility in the future, ...

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