11.1. What Is Prosody?11.2. Functions of Prosody11.3. Stress11.4. Intonation11.4.1. Basic Intonation ContoursRising-Falling, FinalRisingRising-Falling, Nonfinal11.4.2. Contours in ContextListsYes/No QuestionsWh- QuestionsEither/Or Questions11.5. Concatenating Phone Numbers11.5.1. The Prosodic Structure of Phone Numbers11.5.2. Concatenation Digit-by-Digit11.5.3. Concatenation by Groups11.6. Minimizing Concatenation Splices11.7. PausesConcatenation Plan11.8. TTS Guidelines11.8.1. Analyze Application Usage11.8.2. Choose an Appropriate Voice11.8.3. When Possible, Use Audio Recordings11.8.4. Make Content Easy to Understand11.8.5. Use Appropriate Formats11.8.6. Mark Up Text for Naturalness11.9. Conclusion