First Project Quality Pillar: Customer Satisfaction1.1 Enable Customer CapabilitySecond Project Quality Pillar: Process Improvement2.1 Assess Overall Quality of Contributions from All Project Participants2.2 Assess Overall Quality of All Project ProcessesThird Project Quality Pillar: Fact-based Management3.1 Assess Overall Project Results3.2 Collect and Share Project Quality Closure Lessons Learned3.3 Collect, Share, and Document Overall Project Lessons LearnedFourth Project Quality Pillar: Empowered Performance4.1 Recognize and Reward Project Participants4.2 Obtain Referrals from Capable, Satisfied Customers