Organizational Roles and Responsibilities
The pillars of the organization of the sales function
Every sales team is organized around two pillars: (a) a frontline or front office responsible for managing the customer interface and (b) a back office providing support to the frontline in a number of ways.
In the most fragmented markets, the customer base is made up by many independent stores and a few small independent trade accounts, which can be interfaced and managed by salesmen coordinated on a territorial basis by area sales managers reporting to the national sales director. In this case, the back office consists of a few people, sometimes only an assistant to the sales director. However, the reality of most markets is much more articulated ...
Get A Guide to Sales Management now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
