4–15. Reduce Number of Parts in Multipart Invoices

Some invoices have the thickness of a small magazine when they are printed because they have so many parts. The top copy (or even the top two copies) usually goes to the customer, while another one goes into a file that is sorted alphabetically; another goes into a file for invoices that is sorted by invoice number, and yet another copy may go to a different department, such as customer service, so that they will have an additional copy on hand in case a customer calls with a question. This plethora of invoice copies causes several problems. One is that the printer is much more likely to jam if the number of invoice copies running through it is too thick. Another much more serious problem is that each of those copies must be filed away. The alphabetical copy is probably a necessary one, since all of the shipping documentation is attached to it, but there is no excuse for filing invoices in numerical order; they can be found just as easily by calling them up in the computer. A final problem is that multipart forms are more expensive.

The best practice that avoids this problem is to reduce the number of invoice copies. Only one copy should go to the customer, and one copy should be retained. That is two copies, not the four or five that some companies use. By reducing the number of copies, there is much less chance that the printer ...

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