Achieving Class A Business Excellence: An Executive's Perspective

Achieving Class A Business Excellence: An Executive's Perspective

Released September 2008
Publisher(s): Wiley
ISBN: 9780470260340

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Book description

A tough, challenging, and eventful journey is outlined in this cutting-edge business story. Greg, the company President, uses the latest edition of the trusted industry standard, The Oliver Wight Class A Checklist for Business Excellence, to transform his business from mediocrity to industry leading performance. What he learns about senior management responsibilities and behaviors drives him to achieve outstanding rewards and benefits, not the least of which is his company's survival.

Table of contents

  1. Praise
  2. Title Page
  3. Copyright Page
  4. Dedication
  5. Prologue
  6. Introduction
  7. Chapter 1 - OPPORTUNITY
  8. Chapter 2 - FACT-FINDING—GREG MEETS HIS TEAM
    1. Greg Meets Matt Rutherford
    2. Greg Meets Kari Crawford
    3. Greg Meets Sara Miles
    4. Greg Meets David Simpson
    5. Greg Meets Zachary Zellers
    6. Greg Meets Gabriella Jemison
    7. Greg Meets Tony Caruso
  9. Chapter 3 - GREG’S DIRECTIVES
  10. Chapter 4 - BREAKDOWN
  11. Chapter 5 - LISTENING . . .
  12. Chapter 6 - . . . AND LEARNING
  13. Chapter 7 - OBSERVING
    1. Visit with Capital Equipment
    2. Visit with Tender Care Pet Products
  14. Chapter 8 - POSSIBILITIES
    1. Facilitated Diagnostic—Thursday
    2. Facilitated Diagnostic—Friday
  15. Chapter 9 - BEGINNING
  16. Chapter 10 - HOPE
  17. Chapter 11 - DECISION TIME
  18. Chapter 12 - KICK-OFF …
  19. Chapter 13 - INVOLVEMENT
    1. Product Management Team: Leader, Yanitza Gonzales
    2. Demand Management Team: Leader, Jeff Black
    3. Supply Management Team: Leader, Janice Hackworth
    4. Master Supply Planning, Capacity Planning, and Material Requirements Planning ...
    5. Production Operations Team: Leader, Bill Bates
    6. Supplier Scheduling and Purchasing Team: Leader, Pauline Powell
    7. Finance Team: Leader, Gordon Fast
    8. Inventory Accuracy Team: Leader, Francis Brandon; Data Integrity Team: Leader, ...
  20. Chapter 14 - EDUCATION, EDUCATION, EDUCATION…
  21. Chapter 15 - PROCESS DESIGN
  22. Chapter 16 - CUSTOMER SERVICE
  23. Chapter 17 - CUSTOMER SATISFACTION
  24. Chapter 18 - COMPETITIVE PRESSURE
  25. Chapter 19 - CLASS A LEADERSHIP
  26. Chapter 20 - SUSTAINABILITY AND MORE . . .
  27. Epilogue
  28. Reader’s Reference Guide
  29. Index

Product information

  • Title: Achieving Class A Business Excellence: An Executive's Perspective
  • Author(s):
  • Release date: September 2008
  • Publisher(s): Wiley
  • ISBN: 9780470260340