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Agile Leadership Toolkit: Learning to Thrive with Self-Managing Teams by Peter Koning

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1.3 How to Visualize the Customer Impact?

I would define Amazon by our big ideas, which are [customer-centric], putting the customer at the center of everything we do.

– Jeff Bezos, CEO, Amazon

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Introduction Questions

1. What makes the customers of your company more successful?

2. In which way is making the customers more successful a motivation for your teams and department?

Co-Create Goals

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