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Part 1 Co-Create Goals
1.1 How Do You Set the Right Goals?
Traditional versus New Goals
Tool 1: Key Value Indicator
1.2 How Do You Find the Right KVIs?
What Is a Good KVI?
In Three Steps to a First KVI
How Do I Know We Have an Inspiring KVI?
The 5×I for Inspirational KVIs
Pitfalls When Choosing and Using KVIs
How Do I Give Inspiring Goals?
1.3 How to Visualize the Customer Impact?
Complex Customer Impact
Tool 2: Impact Ladder
Summary of Part 1—Co-Create Goals
The Agile Leader as a Co-Creator of Inspiring Goals
Part 2 Facilitate Ownership
2.1 When Do Teams Take Ownership?
What Is Ownership?
How Do Teams Deal with Ownership?
The Agile Leader as a Facilitator ...