Lesson 3. General Troubleshooting Theory
Reference Files
Apple General Troubleshooting Flowchart (AGTFwithNotes.pdf)
Time
This lesson takes approximately 45 minutes to complete.
Goals
Describe three things you should do throughout the troubleshooting process
State the general steps of the Apple-recommended troubleshooting process
Use recommended Apple tools and strategies to determine whether a problem is hardware- or software-related
Describe what components are necessary for a minimum system
Describe possible outcomes of module failures in the minimum system
Describe how certain key components interact during startup
If you are experienced in troubleshooting and supporting computers, you probably have your own approaches and procedures, and ...
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