Lesson 3. General Troubleshooting Theory

Reference Files

Apple General Troubleshooting Flowchart (AGTFwithNotes.pdf)

Time

This lesson takes approximately 45 minutes to complete.

Goals

Describe three things you should do throughout the troubleshooting process

State the general steps of the Apple-recommended troubleshooting process

Use recommended Apple tools and strategies to determine whether a problem is hardware- or software-related

Describe what components are necessary for a minimum system

Describe possible outcomes of module failures in the minimum system

Describe how certain key components interact during startup

If you are experienced in troubleshooting and supporting computers, you probably have your own approaches and procedures, and ...

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