CHAPTER 4
THE EMOTIONAL CLIMATE THAT MAKES BRAINS PERFORM
I was on a plane, seated next to a strategy consultant, and we were talking about the kinds of work we do. I told him more about the people side of my consulting and coaching work, and he shared the following true story.
The founder of a successful manufacturing company was in the process of succession planning and was grooming his son to take over the business. One day, as he walked through the factory, he saw his son angrily berating an employee in front of the person’s coworkers. A lot of yelling, put-downs, and shaming—apparently it was an awful sight.
The father returned to his office and called his son to come see him. When his son arrived, he said the following:
“David,” he began, ...
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